Who we are
Berry (also referred to as BerryGo) is provided by HONG KONG BLUEBERRY INTELLIGENCE TECHNOLOGY LIMITED (香港一步百理智能科技有限公司), referred to in this policy as “we”, “us” or “our”. This policy covers the Berry iOS app, its connected recording features, the cloud services used by those features, and these privacy and support pages.
For questions about your personal information, contact supericzl@gmail.com. Other websites and services you choose to visit have their own privacy policies.
Information we process
The information processed depends on the features you use. Account information and saved content are associated with your Berry account.
| Category | Examples and purpose |
|---|---|
| Account and profile | Email address, user ID, display name, profile information you supply and authentication records, used to create your account, sign you in and protect access. |
| Recordings and transcripts | Audio submitted from your phone or connected Berry device, transcription text, recording timestamps and duration, used for transcription, playback and the features you request. |
| Conversations and content | Your messages, assistant replies, notes, plans, summaries, feedback and saved conversational memory, used to provide history, organize your information and generate relevant responses. |
| Device and preferences | Connected device identifiers, firmware version, connection information, language, time zone and notification tokens, used for pairing, device management, synchronization and notifications. |
| Subscriptions | Product and transaction identifiers, purchase verification information, subscription status and usage allowances, used to verify purchases and provide paid access. Apple processes App Store payments; Berry does not receive your full payment-card details. |
| Usage and diagnostics | Feature interactions, request counts, audio duration, processing usage, IP addresses, error information and service logs, used for quotas, reliability, troubleshooting, security and understanding product usage. |
| Support messages | Your contact details and any messages, attachments or diagnostic information you choose to send us, used to investigate and respond to your request. |
Please avoid submitting passwords, payment credentials or other information that is unnecessary for a feature. Recordings can contain information about other people; obtain any permission required before recording or uploading their voices.
Audio, AI and cloud processing
Berry is a cloud-connected service. Audio you submit and the text used for AI features can leave your device and be processed by third-party providers. These features are not exclusively on-device.
- When you submit a recording, Berry uploads the audio to its service for transcription and, where applicable, storage and playback. Pending recordings may be held on your phone while delivery is retried.
- For an AI response, Berry sends your message or transcript together with relevant context. This context can include recent conversation history, notes, plans, summaries and saved memory.
- Generated replies, extracted plans, notes, summaries and memory may be stored with your account to support later use of the service.
The providers used for these steps are described below. Their handling of submitted information depends on the applicable service terms and account settings. This policy does not promise that all providers offer zero retention or identical model-training settings.
You can stop submitting content to AI features and contact us about stored information. Turning off microphone or Bluetooth access stops the corresponding device access; it does not delete information already uploaded or stop the processing of text that you separately choose to send.
Service providers and sharing
We use service providers to operate Berry. Information is sent to the service used for a particular feature, not automatically to every provider listed here. Available processing routes include:
| Service | Information and function |
|---|---|
| AI responses | DeepSeek models, including access through OpenRouter where enabled, receive message text and relevant assistant context to generate replies, summaries, memory and organizational actions. When a routing service is used, both the router and its selected inference provider may process the request. |
| Speech recognition | Microsoft Azure AI Speech, or Groq / OpenAI transcription services when enabled, receive submitted audio and language hints to create transcripts. |
| Hosting and storage | Cloud hosting and object-storage services hold account records and submitted content. Supported storage deployments include Cloudflare R2 and Alibaba Cloud OSS; the storage service used by a deployment processes its uploaded files. |
| Account email | Email delivery services, including Resend where enabled, process the destination email address and transactional message content to deliver verification codes and account messages. |
| Apple services | Apple processes App Store purchases and subscription transactions. If notifications are enabled, Apple Push Notification service processes device tokens and notification payloads, which can include a short preview of an assistant reply. |
| Diagnostics | Error-monitoring services, including Sentry where enabled, may process technical error reports and request context to help diagnose service failures. |
| Support email | Google Gmail processes messages and attachments sent to our support address so we can receive and respond to your request. |
Service providers are to process information only for the agreed service purposes and with protections consistent with this policy and applicable requirements. We do not sell your personal information or use it for cross-app advertising tracking.
We may also disclose information when necessary to meet a legal obligation, protect users or the service, or carry out a business transfer with appropriate protections. We will provide notice or obtain permission where required before materially changing how information is shared.
Device permissions and your choices
- Microphone: used to capture audio when you use phone-recording features.
- Bluetooth: used to discover and communicate with a compatible Berry device and receive its recordings.
- Calendar: with permission, Berry creates and updates calendar events for your plans. Associated event identifiers may be saved with a plan for synchronization. This does not mean your entire personal calendar is uploaded to the AI service.
- Notifications: used for permitted alerts and reply notifications. You can manage notifications and lock-screen previews in iOS Settings.
You can review or revoke permissions in iOS Settings. Some corresponding features will then be unavailable. Revoking a permission does not remove previously saved cloud content or calendar events that already exist.
Storage, retention and deletion
Account records and saved content are retained while needed to provide your account and requested features. Retention also depends on the type of information, security and support needs, applicable legal obligations and whether you request deletion. Recordings are not necessarily deleted immediately after transcription, and ordinary item removal may not immediately erase every underlying copy.
Use Settings → Privacy → Delete Account to initiate account deletion. For deletion of particular recordings, remaining information or a deletion request that cannot be completed in the app, contact supericzl@gmail.com. We may need to verify that the request belongs to the account holder.
Some records may need to be retained for transaction, legal or security purposes, and backup copies may remain until the applicable backup cycle ends. Third-party providers may apply their own service retention periods. Contact us if you need information about the handling of a specific category of data.
Deleting Berry from your phone is not the same as deleting your account. Account deletion does not automatically cancel an App Store subscription or remove copies you have exported to other services, including your system calendar.
Access and privacy requests
You can edit available profile information in the app and use Settings → Privacy → Download My Data to export the information included in the in-app export. That export may not include every stored file or operational record. Contact us to request additional information or assistance.
Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to particular processing, withdraw consent, or complain to a relevant privacy authority. Send requests to supericzl@gmail.com; we will handle them under the requirements that apply to your request.
Where a legal basis is required, processing may be necessary to provide the service you request, based on your consent for relevant optional features, necessary for legitimate security and operational interests, or required by law. Withdrawing consent does not affect the lawfulness of processing already carried out.
Security and international processing
We use technical and organizational measures designed to protect personal information, including access controls and authentication. No system can guarantee complete security. Keep your account credentials and devices secure, and contact us if you suspect unauthorized access.
Our company is based in Hong Kong. Depending on the hosting and service providers used, information may be processed in Hong Kong and other countries or regions, including locations outside your place of residence. Applicable transfer requirements, safeguards and any required notices or permissions must be met for that processing. Contact us for information about the processing locations relevant to your account.
Children’s information
Berry is not designed as a service for children. If a child cannot lawfully use the service or provide the necessary permission in their location, they should not create an account or submit personal information. If you believe a child has supplied personal information without appropriate authorization, contact us so we can investigate and arrange the appropriate action.
These pages and policy updates
These legal and support pages do not set analytics or advertising cookies and do not embed third-party fonts or tracking scripts. The hosting service may process ordinary access logs, such as IP address, requested page and request time, to deliver and protect the website.
We may update this policy as the service or applicable requirements change. The date above identifies this version. Where required, we will provide additional notice and obtain permission for material changes; publishing a policy by itself does not replace permission required for a particular use of personal information.
Contact us
HONG KONG BLUEBERRY INTELLIGENCE TECHNOLOGY LIMITED
香港一步百理智能科技有限公司
Privacy and support: supericzl@gmail.com
Please include the email associated with your Berry account and a description of your request. Do not send your password, verification code or full payment-card details.